Returns Made Easy
NO HASSLE RETURNS
Did you make a mistake? Did we make a mistake? If so, no worries. Making things right is easier than you think...
Before you dig out the sellotape and trudge over to the post office, fire off an email to ReturnsGenius@RoadID.com. One of our helpful Customer Service unicorns will hook you up with a hassle-free solution.
Prefer to call? Simply give us a call on 808 178 1590, Mon-Thur 1-6pm / Fri 1-4:30pm. I promise that you will be greeted by a friendly, helpful human being. Not some silly robot.
For a cavalcade of additional contact options, check out our contact page.
Return Window: If, at any time, you are not satisfied with your purchase, please let us know. We will do everything in our power to make you happy, whether it require a refund or an exchange. We do not require that you contact us within a certain period of time. We do, however, ask that you maintain your high level of awesomeness.
Refunds: If you wish to receive your refund in some other way (a sackful of pennies, perhaps?), please contact Customer Service on 808 178 1590, or direct an email to ReturnsGenius@RoadID.com.
Return Shipping Costs: If you need to exchange an item, we ask that you pay for the return postage. We will save you from the arduous task of hand-scribing our postal address, however, with a handy return label at the link below. On the other hand, if you receive a defective item, a return is not warranted. Simply contact Customer Service on 808 178 1590, or CustomerService@RoadID.com, and we will take care of you.
RETURN LABEL (IF NEEDED)
If you have an item that must be returned, click the link below for a printable return form and label. Yes, you’ll need to add postage. But, we’ll save you the arduous task of hand-scribing the postal address. You can trust that we'll process your return or exchange with cheetah-like speed and dexterity.
Yes, I would like a mailing label.